Swansea Hotel - White House Hotel

Hotel Policies

Sections:
Children - Smoking - Pets - Booking/Cancellation - Disabled Access Statement
Payment Methods - Privacy Policy - Check in / Check Out

Children

‘Children are made very welcome at The White House Hotel, we can cater for all ages; cots, baby bedding, bunk beds and highchairs are all available. All children’s meals are charged at half price and with the largest range of visitor attraction leaflets on display they’ll find plenty to do come rain or shine.’

Smoking

The hotel now operates a no smoking policy in all indoor areas, there is a heated outdoor area where guests may smoke

Pets

‘Our 2 resident pet cats ‘Smokey’ and ‘Elliott’ request that you check first before you bring your furry friends along, so we ask you to respect their wishes!’

Booking/Cancellation

Booking/Cancellation Our online booking service is fast, convenient and secure. Once you have submitted your booking details we will confirm the arrangements by e mail. You may book as many rooms as you like for any dates that you need. - all you need to do is turn up!

How do I cancel?

If you need to cancel please telephone the hotel direct on +44(0)1792 473856. Please note a cancellation fee equal to the first nights B&B accommodation charge will be made when less than 24 hours notice is given.

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Disabled Access Statement

Access Statement

Car Parking In Hotel Car Park
2 blue garage doors (up & over type) in Eaton Cres. Call staff for assistance. (From Mobile call 01792 473856 or text 07974 695821)

Smooth block-paved grey surface with colour contrast red edging 20m to front entrance along Eaton Cres.
Car Park available to all hotel guests.

Car Parking In Eaton Crescent
No road to cross (unless parking full adjacent to Hotel)
Good level street lighting
Tarmac pavement
Slight Gradient 1 : 25
Drop down kerbs 0.5m and 20m from the front entrance

Access to Hotel
Entrance Gate always fixed open 1600mm wide
There are 5 stone steps, then 1800mm then 1 last step to the front door.
Steps measure 250mm deep by 190mm high 1400mm wide with white tactile edgings

Handrails are provided to both sides of the entrance steps and continuing on the right hand side to the main front door and the last step up into the hotel entrance.
Outer front door 960 mm wide, wooden and painted white fixed open 06.30 until 22.30 lever handle with key card access when closed.
Inner coloured glass wooden door 860mm locked, opens inwards lever handle
Bell Push to right hand side of each door 1380mm to outer, 880mm to inner door.

Once you have checked in, or by prior arrangement*, you will have a Key Card to access the front door(s) 900mm to outer, 850 mm to inner door.
Insert card chip on left, a green light indicates together with a beep alert, depress smooth brass finished lever handle to gain entry. You have approx 10 seconds to depress lever.

*We can mail a pre-programmed entry card for your convenience, you may
order free of charge when you book.

Reception
5 metres from entrance door with level carpeted access
Desk height 110cm
Bright halogen lighting
No Glass screen
Seated check-in facility is also available in lounge area
Magnifying glass available
Clipboard available
Large Print Brochure available
Open 7.00 until 23.00

Circulation - Ground Floor
The ground floor is on one level with access through two glazed wooden
doors 740mm to Dining Room and 850mm to Lounge.
Access to 1st toilet not adapted, door 740mm wide opens outwards
Access to 2nd toilet not adapted, door 740mm wide opens inwards
Colour contrasting scheme with red carpets, cream skirting and doors and
sky blue coloured wall under dado rail.

Well-lit tourist information counter. There is always a receptionist
available to assist 7.00 until 23.00.
Corridors measure 900mm wide throughout

Circulation - Other Floors
Colour contrasting scheme with red carpets, cream skirting and doors and plum coloured wall under dado rail.
There are 17 steps 260 deep by 180mm high and 900mm wide to the first floor to rooms 1,2 & 3

A further 3 identical steps along the first floor corridor to rooms 4,5 & 6
There are then another 17 identical steps including a half landing, to the
second floor to rooms 7,8 & 9.

Handrail is on left-hand side ascending.
Corridors measure 900mm wide throughout (800mm 1st floor to rooms 1 & 2)

Dining Room
Moveable furniture: 4 tables, 16 chairs
Chairs are steel framed armless stackable with upholstered fabric seats
and backs, fairly light and easy to move
Tables are white cloth-covered for good colour contrast
Breakfast involves some self-service; please ask staff if you prefer table
service.

Menus are available in large print.
We serve drinks to the table; we do not have a bar.

Lounge
Moveable furniture: 2 coffee tables, 3 leather chairs with throws & cushions. Fixed window seat with higher and upright seating position.
Wide screen TV with earphone for loop
We serve drinks to the table; we do not have a bar.

Bedrooms and Ensuite Bathrooms

Fire alarm system uses 80db warning sounders in rooms. We have a member of management available whose responsibility it is to make sure a person with a hearing impairment is warned in the unlikely event of the fire alarm being activated.

Mobile phone with vibrating alert is available for text messaging information to you in the bedroom. (Note that ‘Orange’ has very poor reception in the hotel, all other mobiles seem to work fine) We have bathroom facilities (swing taps) for people with a dexterity disability.

You can wheel a wheelchair upto the bathroom entrance, but the bathrooms are all too small to wheel it in and around.

All power showers have thermostats to ensure our guests do not suffer a burn when taking a shower. Please note that our hot water is very hot, please make sure the washbasin is filled with cold water first.

Televisions are remote controlled.
Dial ‘0’ for assistance

Toilets
Adapted toilets are not available

General Information
Registered assistance dogs welcome
Staff trained in access and disability topics

Please telephone if you are in any doubt as to the suitability of the hotel and we will be pleased to discuss your requirements.

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Payment Methods

We welcome the following payment methods:

Cash: Pounds Sterling and Euro Notes
Personal Cheque with Bankers Card
Business Cheque by prior arrangement
BACS by prior arrangement
Travellers cheques with passport
Account by prior arrangement

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Our Privacy Policy

We are committed to protecting your privacy, and take our responsibilities regarding the privacy of you information very seriously. We do not sell, trade, or rent your personal information to others. This policy explains how we use any information and how we protect your privacy.

When you book using the secure server, your information is sent direct to our Hotel reservations staff using the best possible and latest secure server software (SSL) available, which encrypts all of your personal details. This means that your information, which includes your name, address, and credit or debit card number, cannot be read as it travels over the internet.

Your information is then held in our secure database for the duration of your stay. As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access and use of your information.

What information do we collect? How do we use it?

When Booking:

-We require certain information to allow us to process your hotel booking and notify you of the booking confirmation. When you book, we need to know your name, address and email address, as well as your credit or debit card number and expiry date. Credit card details are required as a guarantee - your card is not charged until you finish your stay at the hotel.

-We ask for your telephone number so that we can contact you if there is a question concerning your reservation.
Special offers:
From time to time we may have special deals that may be of interest to you. Out of respect for your privacy we present the option to opt out of these types of communications.

Surveys & contests:

We may request information from our customers via surveys or competitions. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our site. When you enter a competition, we may request information such as your name, contact details and demographic information such as age and postcode.
Participation in these surveys or competitions is voluntary and you have the choice whether or not to disclose this information. Contact information will be used to notify the winners and award prizes.

Newsletters:

Guests also have the option to subscribe to our newsletter. If so, we ask for contact information such as your name and email address.

Site tracking

The White House Hotel may use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of our site to better meet the needs of our customers. This software does not enable The White House Hotel to capture any personally identifying information.

Sharing information

The White House Hotel in association with 'The Queensborough Group' may share aggregate statistics about hotels' customers, traffic patterns, and reservations with their suppliers and partners, but these statistics do not include any personally identifying information.

The White House Hotel in association with 'The Queensborough Group' never disclose information about guests to any other person or organisation without their consent unless there is an emergency situation that requires it or they are legally required to do so.

Links

Any external links from our web site are provided for convenience and purely informational purposes. While we try to find sites that are of value to you The White House Hotel in association with 'The Queensborough Group' cannot be held responsible for any content, political views or endorsements that may be found in any of our external links. The White House Hotel in association with 'The Queensborough Group' is also not responsible for the privacy practices or the content of such web sites. The White House Hotel endeavours to carry out checks on partner sites through which our hotel is distributed to make sure that they too comply with industry standard privacy policies. Please note that no personal information will be transmitted in any way to any other sites.

Your consent:

In using our web site, you consent to the collection and use of this information by The White House Hotel in association with 'The Queensborough Group' in the ways described above.

An up-to-date privacy policy will always be maintained on this site so you are always aware of what information we collect, how we use it and in what circumstances we disclose it. If you have any questions about this privacy statement please email: privacy@thewhitehousehotel.co.uk

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Check In / Check Out

You may chck in from 17:00 hours. If you wish to check in earlier you are requested to call the hotel.

You must check out by 11:00 hours. Later check out times, upto 6 pm will be subject to a 50% surcharge on the cost of a one nights stay, this must be arranged in advance with the hotel reception.

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