The WhiteHouse Hotel operates a no smoking policy in all indoor areas, there is an outdoor area where guests may smoke.
Booking/Cancellation Our online booking service is fast, convenient and secure. Once you have submitted your booking details we will confirm the arrangements by e mail. You may book as many rooms as you like for any dates that you need. - all you need to do is turn up!
How do I cancel?
If you need to cancel please telephone the direct on +44(0)1792 473856. Please note:You can cancel free of charge up until 7 days before arrival. You will be charged the total price if you cancel in the 7 days before arrival.
Grace Period:No fees charged for bookings canceled within 4 hours of booking
No prepayment is needed.
Disabled Access Statement
Slight Gradient 1 :25
Drop down kerbs 0.5m and 20m from the front entrance
Entrance Gate always fixed open 1600mm wide
There are 5 stone steps, then 1800mm then 1 last step to the front door.
Steps measure 250mm deep by 190mm high 1400mm wide with white tactile edgings
Handrails are provided to both sides of the entrance steps and continuing on the right hand side to the main front door and the last step up into the entrance.
Outer front door 960 mm wide, wooden and painted white fixed open 09.00am until 10.00pm lever handle with code access when closed.
Inner coloured glass wooden door 860mm locked, opens inwards lever handle
Bell Push to right hand side of each door 1380mm to outer, 880mm to inner door.
5 metres from entrance door with level carpeted access
Desk height 110cm
Bright halogen lighting
No Glass screen
Reception is open from 9.00am until 10.00pm
Circulation - Ground Floor
The ground floor is on one level with access through two glazed wooden
doors 740mm to Dining Room and 850mm to Lounge.
Access to 1st toilet not adapted, door 740mm wide opens outwards
Access to 2nd toilet not adapted, door 740mm wide opens inwards
Well-lit tourist information counter.
Corridors measure 900mm wide throughout
Circulation - Other Floors
There are 17 steps 260 deep by 180mm high and 900mm wide to the first floor to rooms 1,2 & 3
A further 3 identical steps along the first floor corridor to rooms 4,5 & 6
There are then another 17 identical steps including a half landing, to the
second floor to rooms 7,8 & 9.
Handrail is on left-hand side ascending.
Corridors measure 900mm wide throughout (800mm 1st floor to rooms 1 & 2)
Bedrooms and Ensuite Bathrooms
Fire alarm system uses 80db warning sounders in rooms. We have a member of management available whose responsibility it is to make sure a person with a hearing impairment is warned in the unlikely event of the fire alarm being activated.
We have bathroom facilities (swing taps) for people with a dexterity disability.
You can wheel a wheelchair upto the bathroom entrance, but the bathrooms are all too small to wheel it in and around.
All power showers have thermostats to ensure our guests do not suffer a burn when taking a shower. Please note that our hot water is very hot, please make sure the washbasin is filled with cold water first.
Adapted toilets are not available
Registered assistance dogs welcome
Please telephone if you are in any doubt as to the suitability of the facilities and we will be pleased to discuss your requirements.
Payment Methods We welcome the following payment methods:
We are committed to protecting your privacy, and take our responsibilities regarding the privacy of you information very seriously. We do not sell, trade, or rent your personal information to others. This policy explains how we use any information and how we protect your privacy.
When you book using the secure server, your information is sent direct to our reservations staff using the best possible and latest secure server software (SSL) available, which encrypts all of your personal details. This means that your information, which includes your name, address, and credit or debit card number, cannot be read as it travels over the internet.
Your information is then held in our secure database for the duration of your stay. As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access and use of your information.
What information do we collect? How do we use it?
-We require certain information to allow us to process your booking and notify you of the booking confirmation. When you book, we need to know your name, address and email address, as well as your credit or debit card number and expiry date. Credit card details are required as a guarantee - your card is not charged until you finish your stay at the hotel.
-We ask for your telephone number so that we can contact you if there is a question concerning your reservation.
From time to time we may have special deals that may be of interest to you. Out of respect for your privacy we present the option to opt out of these types of communications.
Surveys & contests:
We may request information from our customers via surveys or competitions. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our site. When you enter a competition, we may request information such as your name, contact details and demographic information such as age and postcode.
Participation in these surveys or competitions is voluntary and you have the choice whether or not to disclose this information. Contact information will be used to notify the winners and award prizes.
The White House may use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of our site to better meet the needs of our customers. This software does not enable The White House to capture any personally identifying information.
The White House in association with 'The Queensborough Group' may share aggregate statistics about hotels' customers, traffic patterns, and reservations with their suppliers and partners, but these statistics do not include any personally identifying information.
The White House in association with 'The Queensborough Group' never disclose information about guests to any other person or organisation without their consent unless there is an emergency situation that requires it or they are legally required to do so.
Any external links from our web site are provided for convenience and purely informational purposes. While we try to find sites that are of value to you The White House in association with 'The Queensborough Group' cannot be held responsible for any content, political views or endorsements that may be found in any of our external links. The White House in association with 'The Queensborough Group' is also not responsible for the privacy practices or the content of such web sites. The White House endeavours to carry out checks on partner sites through which our is distributed to make sure that they too comply with industry standard privacy policies. Please note that no personal information will be transmitted in any way to any other sites.
In using our web site, you consent to the collection and use of this information by The White House in association with 'The Queensborough Group' in the ways described above.
Check In / Check Out
You may check in from 2:00pm till 10:00pm. If you wish to check in outside of these hours, you are requested to call the hotel.
You must check out by 10:00am hours.
- Pet Friendly
- Credit Card
- Golf Course Nearby
- Family Rooms
- City Centre
- City Breaks
- Romantic Breaks
- Walking Holidays